Orders and delivery
How long does delivery take?
Orders placed before 14:00 on working days ship the same day. Delivery within Germany takes 2-4 working days, EU delivery 3-7 working days.
Can I track my parcel?
Yes. You receive a tracking link by email as soon as your order leaves the warehouse.
Which payment methods do you accept?
Card, PayPal, SEPA direct debit and invoice for returning customers.
Returns and warranty
What is your return policy?
You have 30 days to return unused items for a full refund. We send a prepaid label.
Is there a warranty?
All Trailhaven products carry a 2-year warranty against defects in materials and workmanship. Boots and tents can be repaired by our workshop in Hamburg.
Gear advice
Which tent size should I pick?
Take the number of people and add one if you want space for packs. Our journal has a guide.
I am between two boot sizes. What now?
Take the larger size and wear thicker socks. See the size guide.
Still stuck? Write to service@trailhaven.example or call +49 40 5550 1234 (Mon-Fri, 9:00-17:00).
